FAQs
GENERAL QUESTIONS
You should always consult your doctor before starting any supplement regimen. Some supplements can interact with medications or cause side effects, so it's essential to get professional advice.
Absolutely! Our customer service team is ready to assist you with any inquiries or concerns. You can reach us at:
Phone: (866)-257-4210
Email: info@alphaeliteperformance.com
To receive a 10% discount on your first order, simply use the code ELITE10 at checkout. The discount will be applied to your order total.
Yes, our website is ADA compliant. We strive to ensure that our site is accessible to all users, including those with disabilities, by adhering to the Web Content Accessibility Guidelines (WCAG). If you encounter any accessibility issues or need assistance, please contact our customer service team for support.
If you are visually impaired, you may access this notice by visiting our website and accessing your privacy rights through your browser’s audio reader.
We use only the highest quality ingredients in all of our products. Our formulations are carefully crafted to ensure effectiveness, safety, and optimal results for our customers.
PAYMENT INFORMATION
We accept all major debit and credit cards, as well as payments through Apple Pay and Google Pay. Additionally, we also accept PayPal and offer a Buy Now, Pay Later option via PayPal.
Yes, we use industry-standard SSL encryption and secure payment gateways to protect your payment information. Your data is kept safe throughout the transaction process.
If your payment is declined, please check with your bank or card issuer for any issues with your account. You can also try using a different payment method or contact our customer service team for assistance.
For security reasons, we do not store your payment information on our site. You will need to enter your payment details each time you place an order.
The Buy Now, Pay Later option via PayPal allows you to make your purchase now and pay for it in installments over time. Select this option at checkout if you wish to spread out your payments.
SUBSCRIBE & SAVE
Save 15% on each order with automatic deliveries.
Yes, you can pause, change flavors, or adjust quantities via your dashboard.
Charges are automatic when the order processes.
Yes, cancel anytime through your account dashboard.
PROTECTION
Route is a package tracking service that allows you to visually track your orders in real-time. By adding Route Package Protection at checkout, you gain access to seamless issue resolution for lost, stolen, or damaged packages.
To report a problem with your order, use the Route app or website to file a claim. Please note that refunds will cover the item cost only, excluding shipping, taxes, and the Route premium.
Route automatically connects to everything you’ve ordered from all your favorite retailers while allowing you to visually track your packages, anytime, anywhere.
Add Route Package Protection at checkout and unlock full package protection and seamless resolution for order issues. Download the Route app for iOS on the Apple App Store. Download the Route app for Android on the Google Play Store.
If you didn't opt for Route Package Protection at checkout, you'll need to work directly with the shipping carrier for any issues related to lost, stolen, or damaged packages. Contact our customer service team for guidance if needed.
ONLINE ORDERS
You can track your order using the shipping confirmation email. Delays may occur due to shipping carriers.
If your order hasn't shipped, contact us quickly to make changes
Wait 24 hours before contacting us. Check all possible delivery locations.
Phone: (866)-257-4210
Email: info@alphaeliteperformance.com
Yes, every order from Alpha Elite Performance includes an invoice, which is shipped along with your order for your records.
Once you have placed your order, a confirmation email will be sent to your inbox. Check your spam folder. To check the status of your order or order history, log into your AEP Account.
RETURN & REFUNDS
We offer a 100% satisfaction guarantee. Returns must be made within 10 days.
To initiate a return, please contact our customer service team with your order number and reason for the return. They will provide you with detailed instructions on how to send your item(s) back to us.
Contact the shipping carrier first, then reach out to us if unresolved.
Phone: (866)-257-4210
Email: info@alphaeliteperformance.com
If you received an incorrect item, please contact our customer service team immediately. We will arrange for the correct product to be shipped to you as quickly as possible, and provide instructions for returning the incorrect item.
Shipping fees are non-refundable, except in cases where we made an error with your order (e.g., incorrect product shipped, damaged item). In such cases, we will cover the return shipping costs as well.